WILDSTORE ONLINE STORE is dedicated to providing customers with top-quality products and exceptional service. Our Returns and Refunds Policy outlines the procedures and conditions for returning items and seeking refunds.
RETURNS POLICY:
Eligibility for Returns: To qualify for a return, the merchandise should meet the following requirements:
It must be unused.
·The item must be in the same condition as when received.
·The merchandise should be in its original packaging.
·Non-Refundable Items: Please note that gift items are non-refundable. We do not provide refunds for gift items.
Request for Return: You must initiate the return process within 5 days of receiving the item. Contact our customer support team at sales@wildstore.co.tz to request a return.
Return Confirmation: After contacting us, you will receive instructions on how to return the item.
Return Shipping: Customers are responsible for covering the cost of returning the item. Shipping costs are non-refundable.
Inspection and Approval: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. You will be notified of the approval or rejection of your return.
REFUNDS POLICY:
Approved Refunds: If your return is approved, we will initiate a refund to your original payment method. Please allow a reasonable processing time for the refund to be reflected in your account.
Non-Refundable Items: As mentioned earlier, gift items are non-refundable.
POLICY UPDATES:
Our commitment to improving our services means that we may update our policies to better serve our customers. We encourage you to review our policies regularly for any changes to stay informed.
Your satisfaction is important to us, and we are committed to serving you. For further questions or assistance, please do not hesitate to contact us.